Privacy Policy – wjl Casino Philippines

This Privacy Policy ("Policy") is published by wjl Casino ("wjl", "we", "us", "our"), the operator of the online gaming platform accessible at wjl.lat and all associated sub-domains. This Policy applies to all personal data collected, processed, stored, or transmitted by wjl Casino in connection with the provision of its gaming and related services to registered players and website visitors in the Philippines and, where applicable, other jurisdictions.

This Policy should be read together with the wjl Casino Terms & Conditions, which are incorporated by reference. Capitalised terms used but not defined in this Policy shall have the meanings assigned to them in the Terms & Conditions.

By registering an Account with wjl Casino, accessing the wjl platform, or otherwise engaging with wjl's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), wjl Casino is the personal information controller in respect of all personal data processed in connection with the wjl platform and its services.

As personal information controller, wjl Casino determines the purposes for which personal data is collected and the manner by which such data is processed. wjl Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy. Contact details for the DPO are provided in Section 15 of this Policy.

wjl Casino collects the following categories of personal data from registered players and, in limited cases, from website visitors:

• Full legal name
• Date of birth (for age verification purposes)
• Philippine mobile number (used as primary account identifier and for OTP security)
• Email address
• Username chosen at registration
• Password (stored in irreversibly hashed form — never in plain text)
• Place of residence (province/city/municipality)

• Copy of government-issued Philippine identification document (e.g., PhilSys National ID, Passport, Driver's Licence, SSS/GSIS ID, Voter's ID, PRC ID)
• Proof of address documentation where required
• Selfie or live facial image for document matching, where required
• Source of funds documentation for high-value accounts

• GCash mobile number and wallet reference numbers
• PayMaya account reference numbers
• Bank account numbers (BPI, BDO, Metrobank) for bank transfer transactions
• Transaction amounts, dates, and reference identifiers
• Withdrawal request history

• Games played and game session durations
• Wager amounts and game outcomes
• Bonus credits claimed and wagering progress
• Responsible gaming tool settings and usage

• IP address
• Device type, operating system, and browser version
• Screen resolution and device identifiers
• Session timestamps and login history
• Geolocation data (country and region level, derived from IP address)

• Live chat transcripts with wjl Casino support agents
• Email correspondence with wjl Casino
• Feedback and survey responses

wjl Casino collects personal data through the following means:

• Direct provision by you — Information you submit during account registration, KYC verification, deposit and withdrawal requests, support interactions, and any form or survey completed on the wjl platform.
• Automated collection — Technical and device data collected automatically when you access the wjl platform, including IP address, browser data, cookies, and session logs.
• Payment processors — Transaction reference data received from GCash (G-Xchange, Inc.), PayMaya (PayMaya Philippines, Inc.), and partner banking institutions in connection with deposits and withdrawals.
• Identity verification providers — KYC verification data processed in partnership with accredited identity verification service providers operating under data processing agreements with wjl Casino.
• Game providers — Gaming session and wager data transmitted by licensed third-party game providers whose products are offered on the wjl platform.

wjl Casino processes personal data on one or more of the following legal bases as recognised under the Philippine Data Privacy Act:

wjl Casino uses the personal data collected for the following purposes:

• Creating and maintaining your wjl Casino Account.
• Authenticating your identity at login, including sending SMS OTP codes to your registered Philippine mobile number.
• Processing deposits to your Account and withdrawal requests to your nominated GCash wallet or bank account.
• Administering bonuses, promotions, and loyalty rewards applicable to your Account.

• Verifying that you meet the minimum age requirement of 21 years as required by applicable Philippine regulations.
• Conducting anti-money laundering (AML) and counter-terrorism financing (CTF) checks as required by relevant Philippine legislation.
• Reporting to PAGCOR and other competent regulatory authorities as required by applicable law.
• Maintaining transaction records for the legally required retention period.

• Detecting, investigating, and preventing fraudulent activity, collusion, bonus abuse, and other prohibited conduct as defined in the wjl Casino Terms & Conditions.
• Monitoring for suspicious activity on your Account and taking preventative action where warranted.
• Maintaining audit logs for security and legal purposes.

• Monitoring gaming activity for indicators of problem gambling behaviour.
• Applying and enforcing self-imposed deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion requests.
• Providing relevant responsible gaming resources and support to players who may be experiencing gambling-related harm.

• Responding to your inquiries, complaints, and support requests via live chat, email, and other communication channels.
• Maintaining records of your support interactions for quality assurance and dispute resolution purposes.

wjl Casino does not sell your personal data. We share personal data only with the categories of recipients described below, and only to the extent strictly necessary for the specified purpose:

• Payment processors — GCash (G-Xchange, Inc.), PayMaya (PayMaya Philippines, Inc.), BPI, BDO, Metrobank, Coins.ph, and other payment partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers — Third-party KYC service providers engaged by wjl Casino to verify player identity, operating under binding data processing agreements.
• Game providers — Licensed game providers whose products are offered on the wjl platform, to the extent necessary to deliver game sessions, process wagers, and record outcomes.
• Regulatory authorities — PAGCOR and other competent Philippine government agencies, where disclosure is required by law, court order, or binding regulatory directive.
• Law enforcement — Philippine law enforcement agencies, where required by valid legal process or where necessary to prevent or detect criminal activity.
• Technology service providers — Cloud hosting, database management, security monitoring, and analytics service providers operating under binding data processing agreements with wjl Casino.
• Professional advisers — Legal counsel, auditors, and compliance consultants, under obligations of professional confidentiality.

wjl Casino uses cookies and similar tracking technologies on the wjl.lat platform. Cookies are small text files placed on your device when you visit a website, which allow the site to recognise your device on subsequent visits and remember your preferences.

• Strictly Necessary Cookies — Required for the platform to function. These include session management cookies, authentication cookies, and security cookies. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies — Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Performance & Analytics Cookies — Used to collect anonymised, aggregated data about how visitors use the wjl platform, enabling wjl Casino to improve its performance and user experience. This data does not identify you individually.
• Security Cookies — Used to detect and prevent fraudulent activity, including cookie-based session hijacking and cross-site request forgery.

You may control cookie settings through your browser's privacy settings. Note that disabling certain cookies may impact the functionality of the wjl Casino platform, including your ability to log in and conduct transactions.

wjl Casino implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and wjl Casino's servers.
• Secure password hashing using industry-standard one-way hashing algorithms — plain text passwords are never stored.
• Multi-factor authentication (SMS OTP) for account access, particularly when access is attempted from new or unrecognised devices.
• Role-based access controls restricting employee access to personal data to those with a legitimate operational need.
• Encrypted storage of sensitive data at rest.
• Regular security assessments, vulnerability testing, and penetration testing of platform infrastructure.
• Incident response procedures for detecting, containing, and reporting data security breaches in accordance with the Data Privacy Act.

Notwithstanding these measures, no method of data transmission over the internet or method of electronic storage is completely secure. wjl Casino cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your Account credentials and for promptly reporting any suspected unauthorised access to your Account to wjl Casino's support team.

wjl Casino retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an identified or identifiable individual.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wjl Casino:

wjl Casino's services are strictly intended for adults who are at least 21 years of age. wjl Casino does not knowingly collect, process, or retain personal data from persons under 21 years of age. Age verification is a mandatory step in the wjl Casino registration and withdrawal process.

If wjl Casino becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted as expeditiously as possible and the associated Account will be closed in accordance with the wjl Casino Terms & Conditions. If you are a parent or guardian and believe that a person under 21 in your care has created a wjl Casino Account, please contact the Data Protection Officer immediately using the contact details in Section 15.

wjl Casino may transfer personal data to third-party service providers whose processing infrastructure is located outside the Philippines, including cloud hosting providers, KYC verification service providers, and licensed game providers with international operations.

Where personal data is transferred outside the Philippines, wjl Casino takes appropriate safeguards to ensure that your data receives a level of protection consistent with the requirements of the Philippine Data Privacy Act. These safeguards include:

• Entering into binding data processing agreements with all third-party recipients that impose equivalent data protection obligations.
• Transferring data only to recipients in countries that provide an adequate level of data protection, or where equivalent contractual protections are in place.
• Conducting due diligence on all third-party data processors before engagement and on a periodic basis thereafter.

wjl Casino reserves the right to amend, modify, or replace this Privacy Policy at any time. Material changes to this Policy — including changes to the categories of data collected, the purposes of processing, or the rights available to you — will be communicated to registered players through one or more of the following means: platform notification upon login, email to your registered address, or SMS to your registered Philippine mobile number.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the wjl Casino platform after the publication of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to any revision, you must discontinue your use of the platform and may request Account closure as described in the Terms & Conditions.

wjl Casino recommends that players review this Privacy Policy periodically to remain informed of how their personal data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wjl Casino, please contact the wjl Casino Data Protection Officer through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week via the wjl Casino platform. This is the fastest channel for all privacy inquiries and data subject requests.
• Email — [email protected] (for display purposes only — please use live chat for fastest response)

When submitting a data subject rights request, please clearly state the nature of your request and provide sufficient information to enable wjl Casino to verify your identity and locate your Account. wjl Casino will acknowledge receipt of your request within 3 business days and will complete processing within 30 calendar days, subject to any extension permitted under applicable law.

If you are not satisfied with wjl Casino's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act.